Probe return policy?

During my end of the year cleaning I found an old atlas probe (mr3020). Was not connected for over a year now. I would like to give it back (or to somebody who actually uses it).

I know there is a “transfer ownership” button on the website. Is there anything I should pay attention to before giving the device to a total stranger? :wink:

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If you transfer your probe via that function, then the new host inherits everything - including your uptime history with all its details.

The alternative is that you send the probe back to us, we “refurbish” it meaning we give it a new identity and send it to someone else. In this case the new host will have no access yo the previous identity’s details.

The choice is yours - but either way, it is really nice to give the probe a new life!

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Great. Which postal address should I use?

  • The Amsterdam office postal address from your website?
  • The PO Box 258 address on the original envelope?

Btw: Sorry for hiding the device for so long.

I think it’s better to use the office address, and sub-address to the “RIPE Atlas team”

it is important to note that the specific terms and condition of return policies like proof of your purchase, condition of probe and check the warranty time may vary depending on the retailer or manufacturer, be sure to review the policy carefully before attempting to return your probe.

Probes can be purchased? Thats new to me.

It seems to me that this topic is very important when we need to return the probe, since it may be that on many occasions it is not known what the procedure is like or who to contact, it would be a good candidate to be on the FAQ website RIPE Atlas docs | General | Docs


What is the limited range of addresses?

I stumbled upon an old RIPE Atlas probe (MR3020) that hasn’t been connected for over a year. Instead of letting it gather dust, I’m considering giving it away to someone who can make good use of it. I’ve noticed the “transfer ownership” button on the website, but before doing so, I wanted to seek advice from the community. Are there any specific considerations or precautions I should take before transferring ownership to a new user?

Hello @Alfredoesti , I know that it has been a long time since your message, sorry for the curiosity, it is to have data and that this information helps the community in these cases.
Could you return the probe?
It seems to me that the best option is the one I mentioned before @robertk

Please tell us when you can, thank you!