# \#troubleshooting **URL:** https://forum.ripe.net/tag/troubleshooting/37.md [Latest](https://forum.ripe.net/latest.md) · [Categories](https://forum.ripe.net/categories.md) · [Tags](https://forum.ripe.net/tags.md) --- ## [Probe suddenly stopped working and active measurements failing](https://forum.ripe.net/t/probe-suddenly-stopped-working-and-active-measurements-failing/1832)
**Author:** [@ph\_ybarro](https://forum.ripe.net/u/ph_ybarro)\ **Replies:** 2\ **Last updated:** [6 October 2026 14:13 UTC](https://forum.ripe.net/t/probe-suddenly-stopped-working-and-active-measurements-failing/1832 "2026-10-06T14:13:16Z")
Subject: I didnt understand why is RIPE Atlas probe are not working properly. Relevant details: Cold reboot for couple of times and then again, still ctr-dub-sw01. Power cycle couple of times → no luck Reinstalled ent… --- ## [Monthly probe report wrong](https://forum.ripe.net/t/monthly-probe-report-wrong/1802)
**Author:** [@tschaefer](https://forum.ripe.net/u/tschaefer)\ **Replies:** 1\ **Last updated:** [19 September 2026 13:47 UTC](https://forum.ripe.net/t/monthly-probe-report-wrong/1802 "2026-09-19T13:47:37Z")
For probe #1000568 the monthly report states disconnected time: 12d 17:12. while I can’t find such long disconnected times in the portal: Probably some thing went wrong here. Total availability: 58.98% isn’t true for… --- ## [New Probe V5 never connect to controller, stuck in registration status](https://forum.ripe.net/t/new-probe-v5-never-connect-to-controller-stuck-in-registration-status/1768)
**Author:** [@rengga](https://forum.ripe.net/u/rengga)\ **Replies:** 5\ **Last updated:** [22 August 2026 07:28 UTC](https://forum.ripe.net/t/new-probe-v5-never-connect-to-controller-stuck-in-registration-status/1768 "2026-08-22T07:28:19Z")
Hi, i get Atlas Probe v5 from Ambassador, when first installing in my network was online. but when i activate ipv6, after rebooting than the probe never online again until now. could you check, hereby the probe ID 64441 … --- ## [How can I tell which field is blank?](https://forum.ripe.net/t/how-can-i-tell-which-field-is-blank/1792)
**Author:** [@rsaxvc](https://forum.ripe.net/u/rsaxvc)\ **Replies:** 0\ **Last updated:** [19 August 2026 17:43 UTC](https://forum.ripe.net/t/how-can-i-tell-which-field-is-blank/1792 "2026-08-19T17:43:29Z")
When trying to create a measurement, when I click “Create this Measurement”, I sometimes get “There were problems with your request. Details: 1. This field may not be blank. 2. This field may not be blank” Is there a way… --- ## [RIPE Atlas measurements stuck in "Ongoing" state](https://forum.ripe.net/t/ripe-atlas-measurements-stuck-in-ongoing-state/1769)
**Author:** [@tonusoo](https://forum.ripe.net/u/tonusoo)\ **Replies:** 0\ **Last updated:** [27 July 2026 13:26 UTC](https://forum.ripe.net/t/ripe-atlas-measurements-stuck-in-ongoing-state/1769 "2026-07-27T13:26:45Z")
I recently worked on a script which creates a RIPE Atlas measurements, checks the status of the measurements and fetches the results of the measurements once the measurement status is no longer “Ongoing”. I noticed that … --- ## [Unable to register a new probe (solved)](https://forum.ripe.net/t/unable-to-register-a-new-probe-solved/1762)
**Author:** [@adrianlucrececeleste](https://forum.ripe.net/u/adrianlucrececeleste)\ **Replies:** 2\ **Last updated:** [22 July 2026 15:41 UTC](https://forum.ripe.net/t/unable-to-register-a-new-probe-solved/1762 "2026-07-22T15:41:31Z")
Hello, I recently deregistered a probe and was in the process of registering a new probe to replace it. I went through the setup process for Debian 13 as I had for probes in the past. I noticed registration page was upda… --- ## [Probe not working](https://forum.ripe.net/t/probe-not-working/1735)
**Author:** [@sodzu](https://forum.ripe.net/u/sodzu)\ **Replies:** 1\ **Last updated:** [29 June 2026 11:30 UTC](https://forum.ripe.net/t/probe-not-working/1735 "2026-06-29T11:30:11Z")
Hi guys! I didnt understand why my ripe atlas probe not working. $ sleep 90 && sudo docker logs ripe-atlas-probe --tail 15 RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 0… --- ## [Long REG\_WAIT\_UNTIL](https://forum.ripe.net/t/long-reg-wait-until/1671)
**Author:** [@Michael\_Stella](https://forum.ripe.net/u/Michael_Stella)\ **Replies:** 6\ **Last updated:** [8 June 2026 08:51 UTC](https://forum.ripe.net/t/long-reg-wait-until/1671 "2026-06-08T08:51:28Z")
After an ISP outage, my probe is still offline I observe this in the logs: May 29 19:24:40 bboxgo4 ripe-atlas\[1411\]: REGHOSTS \`\`reg03.atlas.ripe.net\`\` 193.0.19.246 2001:67c:2e8:11::c100:13f6 \`\`reg04.atlas.ripe.net\`\` 19… --- ## [Unable to reconnect to reg03/reg04](https://forum.ripe.net/t/unable-to-reconnect-to-reg03-reg04/1694)
**Author:** [@ph\_ybarro](https://forum.ripe.net/u/ph_ybarro)\ **Replies:** 10\ **Last updated:** [8 June 2026 08:46 UTC](https://forum.ripe.net/t/unable-to-reconnect-to-reg03-reg04/1694 "2026-06-08T08:46:11Z")
Since maintenance is completed, you broke for me at 04:30PM this afternoon localtime Philippines/Manila (PHT) I tried refer this guide for help. Nothing changed in my network and the probe can’t reconnect to reg-server. … --- ## [Issues with API key permissions](https://forum.ripe.net/t/issues-with-api-key-permissions/1610)
**Author:** [@Timothy\_Vogler](https://forum.ripe.net/u/Timothy_Vogler)\ **Replies:** 1\ **Last updated:** [13 March 2026 09:01 UTC](https://forum.ripe.net/t/issues-with-api-key-permissions/1610 "2026-03-13T09:01:26Z")
I’ve searched all over and can’t find anything that explains what I’m doing wrong. Im trying to grant write permissions to an api key, specifically create a new measurement, but when I go to save the change it fails wit… --- ## [Forbidden when download RIPE database](https://forum.ripe.net/t/forbidden-when-download-ripe-database/1590)
**Author:** [@alex\_malyutin](https://forum.ripe.net/u/alex_malyutin)\ **Replies:** 3\ **Last updated:** [13 March 2026 06:36 UTC](https://forum.ripe.net/t/forbidden-when-download-ripe-database/1590 "2026-03-13T06:36:52Z")
When I tried download database, eventuall it fails with 403. Fails with different files on https://ftp.ripe.net/ripe/dbase/split. Last time seen on 21-01-2026 10:11:24.467 UTC on https://ftp.ripe.net/ripe/dbase/split/ri… --- ## [Software probe won't reconnect after being disconnected for 2 weeks](https://forum.ripe.net/t/software-probe-wont-reconnect-after-being-disconnected-for-2-weeks/1528)
**Author:** [@dot](https://forum.ripe.net/u/dot)\ **Replies:** 5\ **Last updated:** [21 January 2026 13:52 UTC](https://forum.ripe.net/t/software-probe-wont-reconnect-after-being-disconnected-for-2-weeks/1528 "2026-01-21T13:52:59Z")
Hi there, I’m posting this on behalf of a (currently unavailable) friend whose software probe 1008470 won’t reconnect after being down for 2 weeks (this was a planned maintenance on his side). The logs look like this: … --- ## [Software probe are disconnected, will be not register. Registration servers are down?](https://forum.ripe.net/t/software-probe-are-disconnected-will-be-not-register-registration-servers-are-down/1587)
**Author:** [@ph\_ybarro](https://forum.ripe.net/u/ph_ybarro)\ **Replies:** 0\ **Last updated:** [9 January 2026 03:08 UTC](https://forum.ripe.net/t/software-probe-are-disconnected-will-be-not-register-registration-servers-are-down/1587 "2026-01-09T03:08:24Z")
Hello all, For a few days now, my two software probes (#1009225 and #1009465) are no longer connected. Since then it tries to register but fails. It’s been disconnected now 24 hours. Even removing and creating the /etc… --- ## [Atlas probe v5 suddenly died](https://forum.ripe.net/t/atlas-probe-v5-suddenly-died/961)
**Author:** [@bradyrtech](https://forum.ripe.net/u/bradyrtech)\ **Replies:** 52\ **Last updated:** [8 January 2026 02:52 UTC](https://forum.ripe.net/t/atlas-probe-v5-suddenly-died/961 "2026-01-08T02:52:50Z")
Greetings all, I’ve been running an atlas probe v5, probe ID 60397 (RIPE Atlas - RIPE Network Coordination Centre) for a number of years. Yesterday the probe disconnected and i have not been able to get it back online.… --- ## [differing results when downloading built in measurements](https://forum.ripe.net/t/differing-results-when-downloading-built-in-measurements/1578)
**Author:** [@Elizabeth\_Boswell](https://forum.ripe.net/u/Elizabeth_Boswell)\ **Replies:** 1\ **Last updated:** [22 December 2025 13:02 UTC](https://forum.ripe.net/t/differing-results-when-downloading-built-in-measurements/1578 "2025-12-22T13:02:46Z")
Hi, A few months ago I downloaded the built-in IPv6 CHAOS TXT hostname.bind measurements for all 13 root servers for timestamps 1757768400-1757772000. Yesterday I downloaded the same data again and got slightly differe… --- ## [Traceroute: why does "edst" ping.ripe.net show up?](https://forum.ripe.net/t/traceroute-why-does-edst-ping-ripe-net-show-up/1552)
**Author:** [@jtheripper](https://forum.ripe.net/u/jtheripper)\ **Replies:** 1\ **Last updated:** [23 October 2025 18:57 UTC](https://forum.ripe.net/t/traceroute-why-does-edst-ping-ripe-net-show-up/1552 "2025-10-23T18:57:34Z")
Hi, I’ve ran a few traceroutes on RIPE Atlas and for a few of them I get "edst": "193.0.0.4" in some result hop. It’s always that IP address which seems to be ping.ripe.net. I’ve never traceroute’d towards ping.ripe.… --- ## [Unrecoverable corrupted flash error](https://forum.ripe.net/t/unrecoverable-corrupted-flash-error/1433)
**Author:** [@W5cqF6J2Oq](https://forum.ripe.net/u/W5cqF6J2Oq)\ **Replies:** 1\ **Last updated:** [4 June 2025 15:33 UTC](https://forum.ripe.net/t/unrecoverable-corrupted-flash-error/1433 "2025-06-04T15:33:01Z")
Hello there, I was wondering if you could look into issues I am having with my ripe probe #15145. I received a corrupted flash error a few days ago after updating my IPv6 address settings and I have tried both the normal… --- ## [Troubleshooting a V3 probe](https://forum.ripe.net/t/troubleshooting-a-v3-probe/1439)
**Author:** [@lohr](https://forum.ripe.net/u/lohr)\ **Replies:** 2\ **Last updated:** [30 May 2025 09:42 UTC](https://forum.ripe.net/t/troubleshooting-a-v3-probe/1439 "2025-05-30T09:42:34Z")
Hello, My probe (#32520) is ‘Disconnected’ (since 2025-05-22 08:18:31 UTC). I’ve tried several things: disconnecting and reconnecting the power supply, replacing the Ethernet cable, changing the port on the switch, wit… --- ## [DNS or routing inconsistency affecting public utility sites in Pakistan?](https://forum.ripe.net/t/dns-or-routing-inconsistency-affecting-public-utility-sites-in-pakistan/1442)
**Author:** [@maria4487](https://forum.ripe.net/u/maria4487)\ **Replies:** 0\ **Last updated:** [29 May 2025 17:15 UTC](https://forum.ripe.net/t/dns-or-routing-inconsistency-affecting-public-utility-sites-in-pakistan/1442 "2025-05-29T17:15:45Z")
I’ve noticed recurring accessibility issues when trying to reach regional utility sites from certain networks—particularly platforms like fesco bill checker. While the site resolves and loads normally on mobile networks … --- ## [RIPE Atlas measurements failing](https://forum.ripe.net/t/ripe-atlas-measurements-failing/1142)
**Author:** [@skonjerla](https://forum.ripe.net/u/skonjerla)\ **Replies:** 3\ **Last updated:** [16 February 2025 11:40 UTC](https://forum.ripe.net/t/ripe-atlas-measurements-failing/1142 "2025-02-16T11:40:03Z")
Hi everyone, Since the past couple of weeks I have been trying to run a traceroute measurement with 50-100 random probes but almost all of them (~95%) of the probes do not report back. It was working fine July and early… --- ## [Using RIPE Atlas to monitor and troubleshoot your network](https://forum.ripe.net/t/using-ripe-atlas-to-monitor-and-troubleshoot-your-network/1257)
**Author:** [@geryescalier](https://forum.ripe.net/u/geryescalier)\ **Replies:** 0\ **Last updated:** [11 December 2024 17:05 UTC](https://forum.ripe.net/t/using-ripe-atlas-to-monitor-and-troubleshoot-your-network/1257 "2024-12-11T17:05:21Z")
LACNIC42 LACNOG2024 7-11 October / Asunción, Paraguay English subtitles available --- ## [Probe 53780 Frequent Crashes](https://forum.ripe.net/t/probe-53780-frequent-crashes/1198)
**Author:** [@Paulson\_McIntyre](https://forum.ripe.net/u/Paulson_McIntyre)\ **Replies:** 6\ **Last updated:** [23 October 2024 22:40 UTC](https://forum.ripe.net/t/probe-53780-frequent-crashes/1198 "2024-10-23T22:40:35Z")
My probe won’t stay running - Every time I power cycle it the probe tends to crash shortly after. It’s been getting worse and worse over time. Anything I can do? --- ## [Notifications about disconnected - meaning](https://forum.ripe.net/t/notifications-about-disconnected-meaning/930)
**Author:** [@tschaefer](https://forum.ripe.net/u/tschaefer)\ **Replies:** 7\ **Last updated:** [11 October 2024 17:47 UTC](https://forum.ripe.net/t/notifications-about-disconnected-meaning/930 "2024-10-11T17:47:13Z")
Is there a way to get notified when the probe loses IPv6-connection? The way it is done at the moment isn’t satisfying me. Just messages, no email notification. Your probe … was automatically tagged as “system: IPv6 … --- ## [Ripe Atlas Probe has stopped connecting with an active internet connection](https://forum.ripe.net/t/ripe-atlas-probe-has-stopped-connecting-with-an-active-internet-connection/1180)
**Author:** [@davmail1990](https://forum.ripe.net/u/davmail1990)\ **Replies:** 1\ **Last updated:** [10 October 2024 08:21 UTC](https://forum.ripe.net/t/ripe-atlas-probe-has-stopped-connecting-with-an-active-internet-connection/1180 "2024-10-10T08:21:42Z")
My Ripe Atlas Probe has stopped connecting with an active internet connection and has blinking lights on the ethernet port and a slow blinking red light on front. --- ## [BADMD-APP error after replacing USB DOK](https://forum.ripe.net/t/badmd-app-error-after-replacing-usb-dok/1162)
**Author:** [@ldti](https://forum.ripe.net/u/ldti)\ **Replies:** 2\ **Last updated:** [11 September 2024 08:22 UTC](https://forum.ripe.net/t/badmd-app-error-after-replacing-usb-dok/1162 "2024-09-11T08:22:00Z")
OK, so after my probe #25838 went offline, I noticed that the status page showed that the USB DOK died. I have replaced it, and am now getting a “BADMD-APP” in the SOS log. I am assuming this means the downloaded file … --- ## [Probe keeps disconnecting and reconnecting with no changes made](https://forum.ripe.net/t/probe-keeps-disconnecting-and-reconnecting-with-no-changes-made/1111)
**Author:** [@ldti](https://forum.ripe.net/u/ldti)\ **Replies:** 23\ **Last updated:** [11 September 2024 07:00 UTC](https://forum.ripe.net/t/probe-keeps-disconnecting-and-reconnecting-with-no-changes-made/1111 "2024-09-11T07:00:30Z")
Since today, my probe keeps disconnecting and reconnecting to the atlas network. FW logs do not show any blocks, and in any case, no changes were made these past few days. The USB storage has been replaced several time… --- ## [504 Gateway Time-out error on post request for ping measurements](https://forum.ripe.net/t/504-gateway-time-out-error-on-post-request-for-ping-measurements/1160)
**Author:** [@HugoRimlinger](https://forum.ripe.net/u/HugoRimlinger)\ **Replies:** 2\ **Last updated:** [10 September 2024 09:02 UTC](https://forum.ripe.net/t/504-gateway-time-out-error-on-post-request-for-ping-measurements/1160 "2024-09-10T09:02:46Z")
Hello everyone, I am running ping measurements using a fixed number of 50 probes. The problem is quite simple: after starting 5 to 6 measurements I get a 504 Gateway time-out error. I was wondering if anyone experienc… --- ## [Dead Flash of V3 probe, not recovering](https://forum.ripe.net/t/dead-flash-of-v3-probe-not-recovering/1143)
**Author:** [@cka](https://forum.ripe.net/u/cka)\ **Replies:** 10\ **Last updated:** [6 September 2024 09:01 UTC](https://forum.ripe.net/t/dead-flash-of-v3-probe-not-recovering/1143 "2024-09-06T09:01:45Z")
I have a V3 probe running, #30504, which has had a lot of problems the last couple of days. The supplied flash has failed a couple of times, sometimes it could be recovered with the supplied procedures, sometimes not. T… --- ## [\[Resolved\] Unable to reconnect to ctr-dub-hw01](https://forum.ripe.net/t/resolved-unable-to-reconnect-to-ctr-dub-hw01/1115)
**Author:** [@weston](https://forum.ripe.net/u/weston)\ **Replies:** 2\ **Last updated:** [23 August 2024 16:19 UTC](https://forum.ripe.net/t/resolved-unable-to-reconnect-to-ctr-dub-hw01/1115 "2024-08-23T16:19:46Z")
Hello, My probe, 51440, went offline this morning as far as the dashboard is concerned. The probe is pingable internally on my network and my DNS server (Which does no DNS filtering for the probe, but forwards upstream …